Refund policy

Refund & Return Policy 

 

Last updated: 18 November 2025

 

At Elite Elixir, we put a lot of care into every scent. Because fragrances are personal-use items, we follow strict hygiene and safety rules. This policy explains how returns and refunds work.

 

 

Eligibility for Returns

We can only accept returns if:

  • The product is unopened, unused, and in its original packaging,

  • The seal is intact,

  • It’s returned within 7 days of delivery,

  • You have proof of purchase (order number or email).

We cannot accept returns of opened or used fragrances. Once a bottle has been sprayed or unsealed, it cannot be resold for hygiene and safety reasons.



Refunds

If the return meets the conditions above:

  • You can choose a refund, exchange, or store credit.

  • Approved refunds are processed to your original payment method.

  • Refunds usually take 3–7 business days to reflect depending on your bank.

Shipping costs are non-refundable, unless the product arrived damaged or we made a fulfilment error.

 

 

Exchanges

We allow exchanges ONLY for:

  • A different scent (if the original product is unopened)

  • A defective item

  • A damaged package (photo proof required)

If exchanging for a more expensive item, the price difference applies.

 

 

Damaged or Incorrect Orders

If your order arrived damaged or incorrect, please email us within 48 hours of delivery:

eliteelixirza@gmail.com
Include:

  • Your order number

  • Clear photos of the box + product

  • A short description of what happened

We’ll replace the item at no cost to you.

 

 

Non-Returnable Items

  • Opened fragrances

  • Discovery sets (due to hygiene and low unit cost)

  • Sale items

  • Gift cards

 

 

Return Shipping Costs

Return shipping is the customer’s responsibility, unless:

  • The item arrived damaged,

  • The wrong item was sent,

  • There was a fulfilment error on our side.

We cover shipping only in those cases.

 

 

How to Request a Return

Email us at eliteelixirza@gmail.com with:

  • Full name

  • Order number

  • Reason for return

  • Photos if needed

We’ll guide you through the steps.